My Phone Cover got a Little Ugly

Earlier this year I ordered two new phone covers for my iPhone from Vistaprint. I wanted to have one cover with a picture of my grand-kids on it.  The cool thing about these covers is you pick your layout design and then add your photos  into the template that you have selected.  

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The second cover that I ordered had a picture of my “Renee’s Revelings” logo. I think I must have gotten  a buy one get one at a discount or something to that effect.

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Of course the first cover I used on my phone was the one with the picture of the grand-kiddies.  Evan loved it, he thought it was cool that I could have pictures of him and Madison with me on the outside of my phone at all times.

Now for my dilemma, a few weeks ago the pictures on the cover with the grand-kiddies started to get rubbed off of the back.  It was a little frustrating and the cover looked a little creepy with the way the pictures had rubbed off.  I had a fleeting thought that I should email Vistaprint, and see how they would be willing to help a dissatisfied Customer.  But I did not email them right away.  I procrastinated and waited another week to send an email to Vistaprint’s customer service.

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So very late one night a week or so ago, I sent an email to the customer service department explaining how disappointed I was with the phone cover. Without hesitating the next morning I woke up to an email from Vistaprint letting me know that they were sending out a replacement cover that same day.  The new phone cover arrived for me in the mail the day before yesterday, and I’m a very happy camper.

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Now that’s what I call taking care of your Customers.  It so refreshing to deal with a company that puts their Customers needs first, and takes care of business with absolutely no questions asked.  I would highly recommend using Vistaprint for your home office needs, or if you just want to have a cool phone cover or some fun business cards.

Have you had a great Customer Service experience recently?

 

This is by no means a paid endorsement for Vistaprint.  I just wanted to pass along some positive information on a company that does things the right way.  All photos in this post taken by the author.

 

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